Concise privacy statement

Who are we?

The Kathedrale Kerkfabriek Sint-Baafs in Ghent is responsible for, among other things, opening up the cultural wealth of Saint-Bavo’s Cathedral in Ghent, with the Ghent Altarpiece as the artistic highlight. This for a wide audience of both pilgrims and visitors.

 

How do we collect your personal data?

We collect your personal data in different ways:

- Directly from you: the data you provide when purchasing tickets or email contact between you and us will be processed by us.

- Through the cookies on our website when you visit our website. See our cookie policy. 




What do we use your personal data for?

We use your data to correctly process your ticket purchase.

In addition, we are happy to prepare you as well as possible for your visit to the visitor centre of Saint-Bavo's Cathedral and the Ghent Altarpiece by means of an accompanying e-mail.

If you have given permission for this, we ask you to complete an online survey afterwards to optimize the visitor experience.

We do not pass on your details to third parties.

 

Your right to access and control your personal data

You have the right to inspect your data, the right to correct it, a right to be forgotten, to limit the processing, a right to portability of the data, you can object to the processing, and you have the right not to be subject to decisions based on automated processing.  

 

Extensive privacy statement

The Kathedrale Kerkfabriek Sint-Baafs in Ghent attaches the greatest importance to your trust and the protection of your personal data. To hang out. This privacy statement aims to inform you about this in detail.

1. Who are we?

You provide your data to the Kathedrale Kerkfabriek Sint-Baafs, with registered office at Hoofdkerkstraat 1, 9000 Ghent, and with company number 0211.244.818 (hereinafter referred to as "Kathedrale Kerkfabriek Sint-Baafs"). The Kathedrale Kerkfabriek Sint-Baafs is responsible for, among other things, opening up the cultural richness of the Sint-Baafs Cathedral in Ghent, with the Ghent Altarpiece as the artistic highlight. This for a wide audience of both pilgrims and visitors.

The Kathedrale Kerkfabriek Sint-Baafs sells entrance tickets for a visit to the visitor centre Lam Gods Sint-Baafs with the Ghent Altarpiece. In the context of this ticket sale, it collects certain personal data from the visitors.

The Kathedrale Kerkfabriek Sint-Baafs has not appointed a separate data protection officer.

 

2. How do we collect your personal data?

We collect your personal data in various ways.

1) Directly from you

The data collected by us is mainly provided by you directly to us. For example, data is stored when purchasing a ticket or making contact by e-mail.

2) Through the use of our website

When you visit our website at www.sintbaafskathedraal.be, you can browse the website anonymously and have access to important information without revealing your identity.

De Kathedrale Kerkfabriek Sint-Baafs uses cookies to improve your user experience. The full cookie policy can be found on this page: 

 

3. Which personal data are processed?

It concerns the following personal data:

- Personal contact details: first name, last name, address, e-mail, country, language. These are the data that you provide to us when purchasing a ticket.- Betalings- en facturatiegegevens: deze gegevens worden opgeslagen om uw bestelling te kunnen verwerken.

- Information about the use of our website and other applications (e-mails). This information is used anonymously for analysis purposes.

The Kathedrale Kerkfabriek Sint-Baafs does not intend to process special or sensitive personal data of visitors.

 

4. Lawfulness of the processing

We process your personal data lawfully based on the following principles:

• Permission 

o You expressly consent to the processing of your personal data for one or more specific purposes; for example, permission to contact you regarding your visit to the visitor center. 

o In the case of minors under 13, this consent must be given by a person with parental authority.

o You can withdraw this consent at any time, for example by unsubscribing.

• Execution of the agreement

o If you have purchased a ticket, a certain processing of personal data must of course be carried out with a view to processing this transaction.

• Legal obligation

o Certain processing of personal data must be carried out in order to comply with legal obligations, such as accounting obligations.

• Legitimate interest

o Some processing is accepted to protect the legitimate interests of the controller. For example, the Kathedrale Kerkfabriek Sint-Baafs is permitted to conduct direct marketing with regard to existing visitors and for similar events. However, you can unsubscribe for this.

 

5. What do we use your personal data for?

Handling your transaction

The Kathedrale Kerkfabriek Sint-Baafs collects personal data in order to process your reservation and to prepare you for a visit to Saint-Bavo's Cathedral.

Marketing research

A satisfaction survey or market survey can also be organized on the basis of this data. You can of course choose not to participate.

Profiling

The Kathedrale Kerkfabriek Sint-Baafs makes a combination of the data you provide in combination with the use of its website to offer you an optimal surfing experience.

 

6. Your right to access and control your personal data

You have a number of rights regarding the processing of your personal data. To exercise these rights, send an email to privacy@kerknet.be. Your request will be processed within a month. If your request cannot be accepted, the Kathedrale Kerkfabriek Sint-Baafs will inform you why.

Right of access

You have the right to view your personal data and to manage your preferences, for example with regard to mailing.

Right to correction or erasure

You have the right to correct incorrect or incomplete personal data or to have data deleted.

Right to be forgotten

You have the right to ask to be "forgotten" and removed from the database. In some cases, this request can be refused, for example when the data is necessary for the execution of the agreement or because of a legal obligation (e.g. compliance with tax regulations).

Right to object

You have the right at any time to object to the processing of your data that is done on the basis of the legitimate interests of the Kathedrale Kerkfabriek Sint-Baafs.

Automated decision making and profiling

You have the right not to be subject to a fully automated decision-making unless this is necessary for the performance of the agreement, permitted by law or with your express consent. If such a decision intervenes, you have the right to make your position known, to challenge this decision or to demand human intervention from the Kerkfabriek Sint-Baafs.

Right to data portability

You have the right to have provided personal data transferred to another processor in a structured, commonly used and readable form.

Right to file a complaint with the supervisory authority

If you have certain complaints regarding the privacy policy of the Kathedrale Kerkfabriek Sint-Baafs, you can contact the supervisory authority (Belgian Data Protection Authority) via the following contact details:

Address: Drukpersstraat 35, 1000 Brussels

Telephone: +32 (0)2 274 48 00

e-mail: contact@apd-gba.be

 

7. Retention period of the data

The Kathedrale Kerkfabriek Sint-Baafs does not store personal data longer than is strictly necessary to achieve the purposes for which the data is collected. The Kathedrale Kerkfabriek Cathedral Sint-Baafs has generally set the retention period for the personal data of visitors to 1 year.

 

8. Security of data

The Kathedrale Kerkfabriek Sint-Baafs makes all reasonable efforts to protect its visitors against unlawful access to or unlawful modification, disclosure or destruction of their personal data.

To this end, the following security measures are used by the processor of the personal data:

• Internal files are stored in a location that (only) those persons who need these files for processing purposes can access them. 
• Backups are taken daily and stored in different locations. These backups are kept for a minimum of 12 days in order to be able to recover the data in case of loss and to ensure continuity. 
• External access to the ticketing applications is always via a secure url (https protocol).
• Firewalls protect our internal networks from external access.
• All internal systems are or will be provided with the necessary EndPoint Protection (Antivirus / Antimalware / ...)
• Alle communicatie tussen de verschillende ticketingcomponenten loopt over versleutelde verbindingen.
• Een grondig uitgewerkt intern privacybeleid

 

9. Sharing of personal data with third parties

The Kathedrale Kerkfabriek Sint-Baafs will not sell your personal data to third parties and will only provide it to third parties if this is necessary for the performance of our legal obligations and powers, with your permission or on the basis of the agreement with you.

We conclude a processor agreement with companies that process your data on behalf of the Kathedrale Kerkfabriek Sint-Baafs to ensure the same level of security and confidentiality of your data.

Kathedrale Kerkfabriek Sint-Baafs remains responsible for these processing operations.

 

10. Amendments to the Privacy Statement

We will notify you by e-mail of changes to the current privacy statement. The latest version can always be consulted on our website www.sintbaafskathedraal.be, so that it can be consulted by you.

 

11. Contact

Contact details of the Kathedrale kerkfabriek Sint-Baafs are available on the website. If you have any questions or comments regarding our privacy policy, it is best to send an e-mail to privacy@bisdomgent.be. 

Most recent update: 16/11/2020